EXIN Lean IT Foundation — Question 3

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?

Answer options

• A. Change Management
• B. Release Management
• C. Security Management
• D. Service Desk

Correct answer: B

Explanation

Release Management is the process that oversees the deployment of software updates and necessary changes, such as security patches and memory upgrades. Change Management focuses on the overall management of changes in the IT environment, while Security Management deals specifically with security policies, and the Service Desk is primarily for user support and incident management.