EXIN Lean IT Foundation — Question 2

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

Answer options

• A. annually
• B. monthly
• C. only when there is a business need to change the service
• D. quarterly

Correct answer: A

Explanation

The correct answer is A, as ISO/IEC 20000 specifies that the minimum requirement for service review meetings is once a year. Options B, C, and D do not align with this standard, with B suggesting a more frequent schedule, C implying meetings only occur on an ad-hoc basis, and D suggesting quarterly meetings, which is insufficient according to the standard.