EXIN Foundation in IT Service Management based on ISO/IEC 20000 — Question 4

Peter works at the company Midwest Insurance. His manager, Linda, asks him to send the terms and conditions for a life insurance policy to Rachel, a client. Who determines the value of the information in the insurance terms and conditions document?

Answer options

• A. The recipient, Rachel
• B. The person who drafted the insurance terms and conditions
• C. The manager, Linda
• D. The sender, Peter

Correct answer: A

Explanation

The recipient, Rachel, ultimately determines the value of the information based on her needs and perspective. The drafter, manager, and sender may provide context, but the recipient's understanding and requirements define the document's significance for her. Thus, A is the correct answer.