EXIN Foundation in IT Service Management based on ISO/IEC 20000 — Question 3

An employee in the administrative department of Smiths Consultants Inc. finds out that the expiry date of a contract with one of the clients is earlier than the start date. What type of measure could prevent this error?

Answer options

• A. Availability measure
• B. Integrity measure
• C. Organizational measure
• D. Technical measure

Correct answer: D

Explanation

A Technical measure is essential in this scenario as it involves systems and processes that can validate data inputs, preventing errors such as an expiry date being set before a start date. The other options, while important for other aspects of data management, do not specifically address the validation of contract dates.