EMC Proven Professional – Cloud Architect — Question 34

A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability. They also want to have a clear and logical description of services, capabilities, and key performance indicators. The organization would like to better understand support responsibilities and warranties.
What should the LOB obtain from the IT department to satisfy concerns?

Answer options

Correct answer: A

Explanation

The correct answer is A, SLO (Service Level Objective), which provides specific performance targets and expectations for services. Options B (Service offering) and C (Service template) do not directly address performance metrics or responsibilities, while D (SLA) focuses more on the overall service agreement rather than specific objectives.