EMC Proven Professional – Cloud Architect — Question 33

You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?

Answer options

• A. SLA updates may be needed due to the availability of new markets
• B. New SLAs should be created with the release of scheduled enhancements
• C. SLAs should incorporate all necessary requirements when they are created
• D. SLAs are contractual and cannot be changed without customer consent

Correct answer: B

Explanation

The correct answer is B because SLAs should be aligned with the deployment of new features or enhancements to ensure they reflect current service capabilities. Option A is incorrect as market availability does not directly impact SLA requirements. Option C is misleading; while SLAs should be comprehensive, they can evolve. Option D is also incorrect because SLAs can be revised with mutual agreement, not necessarily requiring customer consent for all changes.