EMC Proven Professional – Cloud Architect — Question 20

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.
What would you recommend as a preferred approach to building services in their service catalog?

Answer options

• A. Dedicate resources to build perfect services that go beyond customer needs
• B. Offer services that are of highest priority to IT in the service catalog
• C. Use an agile, iterative way to quickly build services through a phased approach
• D. Offer all IT capabilities as services to the customer to provide greater choice

Correct answer: C

Explanation

The correct answer, C, emphasizes an agile and iterative approach which allows for rapid development and refinement of services based on user feedback. This is more effective than dedicating resources to perfection (A), focusing solely on IT priorities (B), or overwhelming customers with too many service options (D), which can dilute service quality and user satisfaction.