CompTIA Project+ (PK0-005) — Question 322

During the first month of project work, a project manager observes that team members with similar work schedule behaviors are criticizing the attendance habits of others. The situation has become confrontational, since the vocal team members are making the comments in the presence of other project team members. Which of the following should the project manager do?

Answer options

• A. Instruct the project team to self-organize and resolve conflicts.
• B. Report the project team members' conduct to human resources.
• C. Conduct team-building activities to improve communication and cooperation.
• D. Wait until the situation becomes confrontational and use conflict resolution techniques.

Correct answer: C

Explanation

The correct answer is C because conducting team-building activities can foster better communication and cooperation among team members, which may alleviate the confrontational atmosphere. Option A is not effective as self-organization may not address the underlying issues, B is too drastic for the situation, and D is inappropriate as it suggests waiting for the conflict to worsen.