CompTIA Project+ (PK0-005) — Question 21

A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization’s reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)

Answer options

• A. Train users on the proper use of the system.
• B. Escalate the issue to the CCB.
• C. Hold sessions to understand user challenges.
• D. Track system usage and report user activity.
• E. Log the issue in the project risk register.
• F. Create a memorandum of acceptable use.

Correct answer: C, E

Explanation

The correct answers, C and E, emphasize understanding user challenges through sessions and documenting the issue in the risk register to manage it proactively. Options A, B, D, and F, while useful in other contexts, do not directly address the need to understand and resolve the reluctance towards adopting the new system.