CompTIA Project+ (PK0-004) — Question 405

Two team members are arguing over two different approaches to complete a task. The project manager listens to both sides, determines neither approach will work, and directs the team members to use a third option.
This type of conflict resolution is known as:

Answer options

• A. forcing.
• B. avoiding.
• C. smoothing.
• D. compromising.

Correct answer: A

Explanation

The correct answer is A, forcing, as the project manager imposes a decision by directing the team to use a third option. This approach contrasts with avoiding, which entails ignoring the conflict, smoothing, which seeks to appease both sides without resolution, and compromising, where both parties give up something to reach a middle ground.