CompTIA Project+ (PK0-004) — Question 395

A project team member in a balanced matrix organization has been underperforming. Which of the following steps should the project manager take FIRST to correct the team member's performance?

Answer options

• A. Conduct a face-to-face discussion with the team member.
• B. Draft a formal memo to the functional manager.
• C. Send a group email to the project team encouraging hard work.
• D. Initiate a performance improvement plan.

Correct answer: A

Explanation

The correct answer is A because having a direct conversation allows the project manager to understand the reasons behind the team member's underperformance and provides an opportunity for immediate feedback. The other options may escalate the situation or lack the personal touch needed to address the issue effectively.