CompTIA Project+ (PK0-004) — Question 361

In the postmortem analysis of a project filled with scope creep, the project manager would like to reference what was initially agreed upon and promised to the customer as deliverables. Which of the following documents would BEST outline this information?

Answer options

• A. Statement of work
• B. Project charter
• C. Project schedule
• D. Letter of intent

Correct answer: A

Explanation

The Statement of Work (SOW) is the best document for outlining the initial agreements and promised deliverables to the customer. The Project Charter provides high-level project goals, but not specific deliverables. The Project Schedule details timelines and tasks, while the Letter of Intent is more about the initial agreement and does not specify detailed deliverables.