CompTIA Project+ (PK0-004) — Question 35

Two team members approach a project manager with different ideas for completing a task. After listening to the team members' ideas, the project manager does not choose either one and requires both members to finish the task as originally planned. Which of the following conflict resolution techniques is the project manager applying?

Answer options

• A. Avoiding
• B. Smoothing
• C. Forcing
• D. Compromising

Correct answer: C

Explanation

The project manager is using the forcing technique by insisting that the task be completed in the original manner without adopting either team member's suggestions. Avoiding would mean ignoring the conflict, smoothing would involve accommodating one side's concerns, and compromising would mean finding a middle ground, none of which apply here.