CompTIA Project+ (PK0-004) — Question 142

A company recently discovered that it could save money by moving its call center to another country. The company entered into an agreement for call center services. Which of the following types of organizational change is this?

Answer options

• A. Relocation
• B. Outsourcing
• C. Business process change
• D. Business demerger/split

Correct answer: A

Explanation

The correct answer is A, Relocation, as the company is physically moving its call center operations to another country. While outsourcing (B) involves hiring external services, in this case, the primary action is the relocation of the call center itself. Options C and D do not accurately describe the situation, as there is no alteration in business processes or a division of the business occurring.