CompTIA Project+ (PK0-004) — Question 12

Which of the following conflict resolution techniques relies on establishing areas of agreement rather than disagreement?

Answer options

• A. Smoothing
• B. Collaborating
• C. Compromising
• D. Avoiding

Correct answer: A

Explanation

The correct answer is A, Smoothing, as it emphasizes finding common ground among conflicting parties. Collaborating (B) seeks a win-win outcome but does not specifically focus on areas of agreement, while Compromising (C) involves both sides giving up something, and Avoiding (D) means not addressing the conflict at all.