CompTIA Network+ (N10-008) — Question 289

Network users reported that a recent firmware upgrade to a firewall did not resolve the issue that prompted the upgrade. Which of the following should be performed NEXT?

Answer options

• A. Reopen the service ticket, request a new maintenance window, and roll back to the anterior firmware version.
• B. Gather additional information to ensure users' concerns are not been caused by a different issue with similar symptoms.
• C. Employ a divide-and-conquer troubleshooting methodology by engaging the firewall vendor's support.
• D. Escalate the issue to the IT management team in order to negotiate a new SLA with the user's manager.

Correct answer: B

Explanation

The correct answer is B because gathering more information helps to rule out other issues that might be causing similar symptoms, ensuring a more accurate diagnosis. Options A and C may not address the underlying problem immediately, while D does not focus on troubleshooting the current issue at hand.