CompTIA Network+ (N10-007) — Question 584

A network technician is investigating why a user cannot print to the network printer. The technician wants to determine if anything has changed. Which of the following actions would be the BEST example of this troubleshooting step?

Answer options

• A. Attempt to log in from another computer with the user's credentials.
• B. Log into the switch and reconfigure the printer port.
• C. Review the maintenance logs from the night before.
• D. Reinstall print drivers on the user's machine.

Correct answer: C

Explanation

The correct answer, C, is the best choice because reviewing maintenance logs can reveal any recent changes or issues that might have affected the printer's functionality. The other options do not directly address the possibility of recent changes impacting the printer, as they focus on user credentials, reconfiguration, or driver issues without considering prior maintenance activities.