CompTIA Network+ (N10-007) — Question 348

A network technician is troubleshooting a laptop that does not have wireless connectivity. The technician determines the wireless network is functioning as expected. The laptop does not show any SSIDs or allow the technician to modify network settings. Which of the following should the technician check FIRST?

Answer options

• A. Check for overcapacity of the network.
• B. Ensure wireless is enabled on the laptop.
• C. Confirm the power levels of the WAP.
• D. Assess the antenna placement.
• E. Verify network drivers are up-to-date.

Correct answer: B

Explanation

The correct answer is B because ensuring that the wireless functionality is enabled on the laptop is the most fundamental step in troubleshooting wireless connectivity issues. If wireless is disabled, the laptop will not be able to detect any SSIDs. The other options may be relevant but are secondary to confirming that the laptop's wireless capability is turned on.