CompTIA Network+ (N10-007) — Question 180

A network technician receives a report that the company's intranet web server is not responding. The technician verifies successful connectivity to the server via the ping and tracert commands. The technician also verifies the routers and switches are online and operational, and then runs Telnet to port 80 and receives a response. Which of the following troubleshooting steps should the technician perform NEXT?

Answer options

• A. Establish a plan to reset the company router.
• B. Escalate the issue to the server administrator.
• C. Duplicate the issue and continue testing.
• D. Report that an issue was not identified.

Correct answer: C

Explanation

The correct answer is C because duplicating the issue allows the technician to gather more information and understand the problem better before taking further action. Options A and B may not be necessary at this stage since initial testing has shown connectivity, and D is incorrect as there is an indication of an issue that needs further investigation.