CompTIA A+ (220-902) — Question 3

A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken?

Answer options

• A. Map printer
• B. Reboot computer
• C. Check to see if printer is turned on
• D. Log in as a different user and see if printer is mapped

Correct answer: A

Explanation

The first step should be to map the printer, as it ensures that the device is properly configured for the user's profile. Rebooting the computer may not address the root issue, checking if the printer is turned on is secondary, and logging in as a different user does not directly resolve the user's problem with their own profile.