CompTIA A+ Core 2 (220-1202) — Question 175

A customer reports that a computer is displaying pop-ups and making unexpected sounds. Which of the following should a technician do before remediating this issue?

Answer options

• A. Back up the customer's data.
• B. Update the OS.
• C. Reimage the workstation.
• D. Quarantine the machine.

Correct answer: D

Explanation

Quarantining the machine is the appropriate first step to prevent further potential harm or spread of malware while the issue is being assessed. Backing up data, updating the OS, or reimaging the workstation should be done after ensuring the system is isolated to avoid compromising data integrity or security during the remediation process.