CompTIA A+ Core 2 (220-1202) — Question 163

After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later, and it is hot to touch, even when not in use. Which of the following should a technician do first?

Answer options

• A. Check for unauthorized device administrators.
• B. Contact the software developer.
• C. Run a mobile malware scan on the phone.
• D. Ensure appropriate MDM policies are applied.

Correct answer: C

Explanation

The best initial action is to run a mobile malware scan on the phone, as the symptoms suggest that the application may contain malicious software. Checking for unauthorized device administrators, contacting the software developer, or ensuring MDM policies are applied are important but should follow the immediate malware scan to address potential security threats.