CompTIA A+ Core 2 (220-1202) — Question 162

A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause?

Answer options

• A. Check the data usage limit.
• B. Enable airplane mode.
• C. Verify the last device reboot.
• D. Enable Bluetooth connectivity.

Correct answer: A

Explanation

The correct answer is A because checking the data usage limit can reveal if the user has exceeded their mobile data allowance, which would prevent uploads outside the office. The other options do not address the potential issue with data connectivity; enabling airplane mode (B) would disconnect all communication, verifying the last reboot (C) is irrelevant to the upload issue, and enabling Bluetooth (D) does not relate to data transfer for file uploads.