CompTIA A+ Core 1 (220-1201) — Question 39

A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?

Answer options

Correct answer: A

Explanation

The fuser is responsible for melting the toner onto the paper, and if it is malfunctioning, the toner will not adhere properly, causing it to rub off. Replacing the toner cartridge alone does not solve the issue since the fuser is the next logical component to check. The drum and developer roller are also critical, but the symptoms indicate a fuser issue specifically.