CompTIA A+ Core 1 (220-1201) — Question 38

The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?

Answer options

• A. Apply a maintenance kit.
• B. Replace toner or ink cartridges.
• C. Install a new ribbon.
• D. Change the printhead.

Correct answer: A

Explanation

Applying a maintenance kit is the appropriate action to address frequent paper jams, as it typically includes components that help ensure smooth operation. The other options, such as replacing toner or ink cartridges, installing a new ribbon, and changing the printhead, do not directly address the issue of paper jams.