CompTIA A+ Core 1 (220-1201) — Question 29

A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?

Answer options

• A. Escalate to the network team to check end-to-end connectivity.
• B. Download and install the latest drivers.
• C. Update the anti-malware signatures and scan the system.
• D. Check the wireless settings and validate the DHCP configuration.

Correct answer: C

Explanation

The correct action is to update the anti-malware signatures and scan the system, as the high CPU and memory usage along with pop-ups suggest a possible malware infection. Escalating to the network team or checking wireless settings would not address the immediate issue of potential malware. Downloading drivers is unrelated to the symptoms described.