CompTIA A+ Core 1 (220-1201) — Question 167

A user's company-issued smartphone is swollen and will not fit in its protective enclosure. Which of the following would a technician most likely do?

Answer options

• A. Replace the battery.
• B. Upgrade the RAM.
• C. Change the case.
• D. Restore to the factory settings.

Correct answer: A

Explanation

The correct course of action is to replace the battery, as a swollen battery indicates a failure that could pose safety risks. Upgrading the RAM, changing the case, or restoring to factory settings do not address the immediate issue of the swollen battery.