CompTIA A+ Core 1 (220-1201) — Question 161

A user asks a technician for assistance with a printer that has stopped printing. The user states that the print jobs are generated from a website and are difficult to re-create. When the technician remotes into the user's computer, they can see many jobs in the queue. The issue persists after the user performs a hard reset of the printer. Which of the following will most likely fix the issue?

Answer options

• A. Restarting the print spooler service on the local computer
• B. Deleting all the jobs and having the user restart their computer
• C. Making sure the printer is using the latest PCL driver
• D. Updating the manufacturer's firmware on the printer

Correct answer: A

Explanation

Restarting the print spooler service clears the queue and can resolve issues where jobs are stuck. Deleting jobs and restarting the computer may not address underlying spooler issues. Ensuring the latest PCL driver is installed and updating the firmware are good practices but do not directly resolve the current job queue blockage.