CompTIA A+ Core 1 (220-1201) — Question 15

A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?

Answer options

• A. Perform a hard restart.
• B. Replace the battery.
• C. Inspect the USB-C port for damage.
• D. Run diagnostics on the digitizer.

Correct answer: C

Explanation

The correct initial step is to inspect the USB-C port for damage, as physical drops can cause port issues that prevent charging. Performing a hard restart might not address the underlying hardware issue, replacing the battery is premature without confirming the port's condition, and running diagnostics on the digitizer is unnecessary when the charging issue needs to be resolved first.