CompTIA A+ Core 1 (220-1201) — Question 13

A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:
Verifies the network configuration settings are correct on the workstation
Tests the network cable from the workstation to the switch and finds no issues
Uses a known-good workstation on the existing network cable and replicates the reported issue
Which of the following should the technician do next?

Answer options

• A. Add new network hardware to reduce congestion
• B. Assign a static IP to the impacted workstations.
• C. Validate the environment for external interference.
• D. Check the network logs for evidence of port flapping.

Correct answer: D

Explanation

The correct answer is D because checking the network logs can provide insights into port flapping, which could be causing the intermittent connectivity issues. The other options may not directly address the root cause of the problem, as adding hardware or assigning static IPs does not necessarily resolve issues related to network instability caused by port flapping.