CompTIA A+ Core 1 (220-1201) — Question 112

A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?

Answer options

• A. Update the printer drivers.
• B. Select the correct paper size.
• C. Clean the pickup rollers.
• D. Replace the toner cartridge.

Correct answer: C

Explanation

Cleaning the pickup rollers is crucial as they are responsible for gripping and feeding the paper into the printer. If they are dirty or worn out, it can lead to feeding issues. Updating drivers, selecting paper size, and replacing the toner cartridge are not directly related to the paper feeding problem.