CompTIA A+ Core 1 (220-1201) — Question 106

A user reports that a phone’s integration features consistently stop and restart when charging the phone in a car. A technician checks the phone and finds no malicious applications. Which of the following should the technician do to fix the issue?

Answer options

• A. Clean the connection port.
• B. Replace the cable with a longer cable.
• C. Reinstall MDM software on the phone.
• D. Discharge the battery.

Correct answer: A

Explanation

Cleaning the connection port can resolve connectivity issues caused by dirt or debris, which may lead to the integration features malfunctioning. The other options, such as replacing the cable or reinstalling MDM software, do not directly address the likely cause of the problem, and discharging the battery is not a relevant solution in this context.