CompTIA A+ Core 1 (220-1201) — Question 105

A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician do next to address these issues?

Answer options

• A. Perform a full factory reset.
• B. Check and clean the rollers.
• C. Change all the ink or toner cartridges.
• D. Replace the fuser.

Correct answer: B

Explanation

The correct action is to check and clean the rollers, as dirty or worn rollers are often the culprits behind paper jams and smudges. A full factory reset (A) is unnecessary for these issues, changing cartridges (C) won't help with paper jams, and replacing the fuser (D) is typically not needed unless there's a specific fuser issue.