CompTIA A+ Core 2 (220-1102) — Question 72

After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, `Hmm, we can't reach this page.` Which of the following is the MOST likely cause of this issue?

Answer options

• A. The user's password expired while on vacation.
• B. The user clicked on a malicious email.
• C. The user connected to a captive portal while traveling.
• D. The user enabled airplane mode.

Correct answer: D

Explanation

The correct answer is D, as enabling airplane mode would disable all wireless connectivity, preventing access to the network and websites. Option A is incorrect because an expired password would typically prompt a password change, while options B and C do not directly relate to the inability to connect to the network in this scenario.