CompTIA A+ Core 2 (220-1102) — Question 71

An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

Answer options

• A. Uninstall and reinstall the application.
• B. Reset the phone to factory settings.
• C. Install an alternative application with similar functionality.
• D. Clear the application cache.

Correct answer: D

Explanation

Clearing the application cache is a common troubleshooting step that can resolve issues related to corrupted cache data, which is often the cause of apps crashing. Uninstalling and reinstalling the app (Option A) could also work, but it's more disruptive and should be done after simpler solutions. Resetting the phone to factory settings (Option B) is a drastic measure that should be a last resort. Installing an alternative application (Option C) does not address the issue with the original app and may lead to data loss.