CompTIA A+ Core 2 (220-1102) — Question 567

While browsing the Internet, a customer sees a window stating antivirus protection is no longer functioning. Which of the following steps should a technician take next? (Choose two.)

Answer options

• A. Isolate the computer from the network.
• B. Enable the firewall service.
• C. Update the endpoint protection software.
• D. Use System Restore to undo changes.
• E. Delete the browser cookies.
• F. Run sfc /scannow.

Correct answer: A, C

Explanation

Isolating the computer from the network (A) prevents any potential malware from spreading or communicating with external servers, while updating the endpoint protection software (C) ensures that the latest security definitions are applied. The other options either do not directly address the antivirus issue or are less effective in this situation.