CompTIA A+ Core 2 (220-1102) — Question 566

An enterprise user cannot authenticate to the office Wi-Fi. Which of the following steps should most likely be taken to resolve the issue?

Answer options

• A. Reinstall the OS.
• B. Check the machine’s certificates.
• C. Resync the Group Policy.
• D. Power cycle the switch.

Correct answer: B

Explanation

Checking the machine’s certificates is crucial because authentication often relies on valid certificates for secure connections. Reinstalling the OS may not address certificate issues, resyncing the Group Policy pertains more to policy updates than immediate authentication, and power cycling the switch does not resolve client-side authentication problems.