CompTIA A+ Core 2 (220-1102) — Question 56

A BSOD appears on a user’s workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Answer options

• A. Stop code
• B. Event Viewer
• C. Services
• D. System Configuration

Correct answer: A

Explanation

The Stop code provides specific information about the error that caused the BSOD, helping the technician identify the root cause quickly. While Event Viewer can provide logs, it may not directly indicate the BSOD's immediate cause. Services and System Configuration are not relevant to diagnosing a BSOD issue.