CompTIA A+ Core 2 (220-1102) — Question 500

A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

Answer options

• A. Configure the sleep settings.
• B. Disable hibernation.
• C. Edit the power plan.
• D. Turn on fast startup.

Correct answer: C

Explanation

The correct answer is C, as editing the power plan allows the technician to specify what happens when the lid is closed, potentially preventing the laptop from shutting down. Option A may not fully address the problem, and option B could cause other issues. Option D pertains to boot speed rather than lid closure behavior.