CompTIA A+ Core 2 (220-1102) — Question 442

A technician receives a personal text message while troubleshooting a customer's PC. The technician does not reply to the message and continues troubleshooting. Which of the following best describes the technician's actions?

Answer options

• A. Avoiding distractions
• B. Presenting a professional appearance
• C. Setting and meeting timelines
• D. Projecting confidence

Correct answer: A

Explanation

The technician's decision to ignore the personal text shows a commitment to staying focused on the task at hand, which is the essence of avoiding distractions. The other options, while relevant to professionalism, do not directly address the action of maintaining concentration despite potential interruptions.