CompTIA A+ Core 2 (220-1102) — Question 369

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

Answer options

• A. Configure the firewall
• B. Restore the system from backups.
• C. Educate the end user.
• D. Update the antivirus program.

Correct answer: C

Explanation

Educating the end user is crucial because it empowers them to recognize potential threats and avoid risky behaviors that lead to infections. While configuring the firewall, restoring from backups, and updating the antivirus are important, they may not address the root cause of repeated infections stemming from user actions.