CompTIA A+ Core 2 (220-1102) — Question 341

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Answer options

• A. AAA
• B. SSH
• C. RDP
• D. VPN

Correct answer: C

Explanation

The correct answer is RDP (Remote Desktop Protocol), which allows the technician to access the user's desktop remotely and assist them directly. AAA (Authentication, Authorization, and Accounting) is not a remote access tool, SSH is primarily for secure command line access, and VPN provides a secure connection but does not facilitate remote desktop access like RDP does.