CompTIA A+ Core 2 (220-1102) — Question 340

A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

Answer options

• A. Escalating the issue to Tier 2
• B. Verifying warranty status with the vendor
• C. Replacing the motherboard
• D. Purchasing another PC

Correct answer: B

Explanation

Verifying the warranty status with the vendor is crucial as it can determine if the replacement will be covered without additional costs. The other options, such as escalating the issue or replacing the motherboard, may be necessary later, but understanding warranty status should come first to avoid unnecessary expenses.