CompTIA A+ Core 2 (220-1102) — Question 25

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)

Answer options

• A. Scan the computer with the company-provided antivirus software.
• B. Install a new hard drive and clone the user's drive to it.
• C. Deploy an ad-blocking extension to the browser.
• D. Uninstall the company-provided antivirus software.
• E. Click the link in the messages to pay for virus removal.
• F. Perform a reset on the user's web browser.

Correct answer: A, F

Explanation

Scanning the computer with the company-provided antivirus software (Option A) is essential to detect and remove any malware that may be causing the pop-ups. Resetting the web browser (Option F) can also help eliminate any malicious settings or extensions that might trigger the pop-ups. The other options either do not address the issue directly or could worsen the situation.