CompTIA A+ Core 2 (220-1102) — Question 24

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?

Answer options

• A. Verify all third-party applications are disabled.
• B. Determine if the device has adequate storage available.
• C. Check if the battery is sufficiently charged.
• D. Confirm a strong internet connection is available using Wi-Fi or cellular data.

Correct answer: B

Explanation

The technician should check for adequate storage since insufficient storage can prevent an OS update from completing. While checking battery charge and internet connection are important, the immediate concern in this scenario is ensuring there is enough space for the update to proceed. Disabling third-party applications may help in some situations, but it is not the next logical step without knowing the storage status.