CompTIA A+ Core 2 (220-1102) — Question 203

The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

Answer options

• A. Data usage limits
• B. Wi-Fi connection speed
• C. Status of airplane mode
• D. System uptime

Correct answer: A

Explanation

Checking the data usage limits is crucial because if a customer exceeds their data cap, their internet speed may be throttled, leading to the observed issue. While Wi-Fi connection speed, airplane mode, and system uptime could also affect performance, they are less likely to be the initial cause of the recurring slowdown if it resolves after a few days.