CompTIA A+ Core 1 (220-1101) — Question 75

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?

Answer options

• A. Connect the printer with a USB cable rather than over the network.
• B. Install the appropriate printer drivers for the OS.
• C. Install the correct toner in the printer.
• D. Set the printer trays to allow duplex printing.

Correct answer: B

Explanation

The correct answer is B because installing the correct printer drivers is essential for the operating system to communicate effectively with the printer. The other options do not address the underlying issue of the printer being recognized as `Generic Printer`, which typically indicates a lack of proper driver support.