CompTIA A+ Core 1 (220-1101) — Question 74

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Answer options

• A. Change the language settings on the printers.
• B. Reboot all the machines having the issues.
• C. Reboot all the printers.
• D. Install an updated printer driver on the print server.

Correct answer: D

Explanation

The correct answer is D because an updated printer driver may be required to ensure compatibility with the new firmware, which can resolve the garbled print issue. Options A and B do not address the underlying driver incompatibility, while C may temporarily reset the printers but will not solve the problem related to the driver.