CompTIA A+ Core 1 (220-1101) — Question 491

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Answer options

• A. Determine the next steps to resolve the issue and document it.
• B. Design a plan of action to resolve the issue and implement the solution.
• C. Document the findings, actions, and outcomes.
• D. Establish a theory of probable cause, researching internally or externally as needed.

Correct answer: D

Explanation

The correct answer is D because establishing a theory of probable cause is essential before taking further action, allowing the technician to understand the issue more deeply. Options A, B, and C focus on resolution steps and documentation, which should come after the technician has a clearer understanding of the underlying cause.