CompTIA A+ Core 1 (220-1101) — Question 482

The motherboard on a user's company laptop was recently replaced. Now, the user is unable to log in using the fingerprint reader. The fingerprint reader is working, but it does not recognize the users fingerprint. Which of the following should a technician perform FIRST to fix the issue?

Answer options

• A. Restore the system to a previous recovery point.
• B. Reinstall the fingerprint software.
• C. Access the BIOS and clear the TPM.
• D. Update the drivers and the fingerprint software.
• E. Flash the newest BIOS firmware that is available.

Correct answer: D

Explanation

The most logical first step is to update the drivers and the fingerprint software, as this can resolve compatibility issues introduced by the new motherboard. Restoring to a previous recovery point or reinstalling software may not address underlying driver issues, while clearing the TPM or flashing BIOS firmware are more drastic measures that are not immediately necessary.